Customer Returns

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What the law says:

UK DISTANCE SELLING LAW:

Refunds only accepted if the product is unopened, not damaged and in exactly the same condition as you purchased it.

Return an item

We're sure you'll love your purchase, but if you're not happy for any reason, simply return the item(s) within 14 days of ordering and we'll exchange or refund it. Buyer pays all return postage costs

If you change your mind about a purchase and wants to return it, you (the buyer) will be required to pay the postage costs and provide a return TRACKING NUMBER.

Once we have received your returned item(s) we will issue a refund to the payment method used to pay for the order. Please allow 7-10 days for the refund to show in your account.

  

CUSTOMER RETURNS:

Regal Care Products LTD

Keheo House

171 Sutton Road

Tamworth 

Staffordshire

B78 3PF

***Condition of returns***

And a few more things to note… There are some things we can’t do returns for, such as food and some jewellery etc.… unless of course they’re faulty. 

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

RETURN EXEPTIONS

There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.

For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose:

  1. pierced earrings;
  2. cosmetics/fragrances;
  3. hats;
  4. hair accessories;
  5. quilts;
  6. duvets;
  7. pillows;
  8. DVD’s (in original packaging with any security seals still intact)
  9. confectionery;
  10. hosiery;